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Right Price is a marketplace where independent vendors sell and ship their own products. Each vendor is responsible for:
Setting their own shipping methods and rates
Processing and packing orders
Providing tracking information
Ensuring timely delivery
We do not warehouse, pack, or ship any products. All shipping is handled directly by the vendor you purchase from.
Vendors may offer one or more of the following shipping options:
| Option | Typical Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-7 business days | Varies by vendor |
| Expedited Shipping | 2-3 business days | Higher than standard |
| Overnight Shipping | 1-2 business days | Highest cost |
| Free Shipping | Varies | $0 (offered by some vendors, often with minimum purchase) |
Not all vendors offer all options. Available shipping methods and costs are displayed on each product page and at checkout.
When you place an order, you will see an estimated delivery date range at checkout. This estimate is calculated based on:
Vendor’s stated handling time (typically 1-3 business days)
Selected shipping method (standard, expedited, etc.)
Your shipping address
Carrier transit times
Estimated delivery dates are not guaranteed. Actual delivery times may vary due to:
Carrier delays (weather, holidays, volume surges)
Incorrect shipping address provided by you
Vendor processing delays (rare, but possible)
Shipping costs are determined by each vendor and are based on:
Product weight and dimensions
Shipping destination (ZIP code)
Selected shipping method
Packaging materials
You will see the exact shipping cost at checkout before you confirm your purchase.
Some vendors offer free shipping under certain conditions:
-
Free shipping on orders over a specified amount (e.g., $35)
-
Free shipping on specific products
-
Free local pickup (where offered
Free shipping offers are clearly displayed on the product page and during checkout.
Processing time (also called handling time) is the time between when you place an order and when the vendor ships it.
|
Processing Time
|
What It Means
|
|---|---|
|
Same Day |
Order ships within 24 hours (if placed before cutoff time) |
|
1 business Day |
Order ships by end of next business day |
|
2 Business Days |
Order ships within 2 business days |
|
3 Business Days |
Order ships within 3 business days (maximum allowed) |
Business days are Monday through Friday, excluding federal holidays.
Vendors are required to provide tracking information for all shipped orders (where available).
How to track your order:
| User Type | Steps |
|---|---|
| Registered user | Log into your account → My Account → Orders → Click “View Order Details” → Click tracking link |
| Guest user | Open your Guest Order Confirmation email → Click “View Order Details” → Click tracking link |
If tracking information is not provided within 5 business days of order confirmation, please contact the vendor directly through your order details page.
| Address Type | USPS | UPS / FedEx |
|---|---|---|
| P.O. Box | ✅ Yes | ❌ No |
| APO/FPO (military) | ✅ Yes | ❌ No |
If you use a P.O. Box or APO/FPO address, the vendor must ship via USPS. Not all vendors offer this option. Check the product listing or contact the vendor before purchasing.
Shipping to Alaska, Hawaii, Puerto Rico, Guam, and other US territories may:
Take longer (add 3-7 business days to estimates)
Cost more than shipping to the continental US
Not be available from all vendors
Vendors must clearly disclose any additional shipping charges or restrictions for these destinations in their listings.
Some vendors offer free local pickup. If available, this option will be displayed on the product page and at checkout.
Local pickup process:
Select “Local Pickup” at checkout
Complete your purchase
You will receive pickup instructions from the vendor via email
Bring your order confirmation and a valid ID when picking up
Note: Local pickup is typically offered for large, bulky, or heavy items to save shipping costs.
If you purchase multiple items from the same vendor:
The vendor may combine them into one package
You may receive a shipping discount (excess shipping refunded)
Not all vendors offer combined shipping discounts
If you purchase multiple items from the same vendor:
Right Price currently focuses on the United States market. Most vendors ship only within the US.
If a vendor offers international shipping, it will be clearly stated in the listing. For international orders:
Additional customs duties, taxes, and fees may apply (buyer’s responsibility)
Delivery times may be significantly longer
Tracking may be limited
Returns are typically not accepted for international orders (check vendor’s policy)
| Situation | What to Do |
|---|---|
| Tracking shows “Delivered” but you didn’t receive it | Wait 2-3 days (carriers sometimes mark delivered early). Check with neighbors, building management, or local post office. Contact the vendor after 3 days. |
| Tracking hasn’t updated in 7+ days | Contact the vendor first. They can file a claim with the carrier. |
| Package lost by carrier | Vendor will file a claim. Refund or replacement will be issued after claim resolves (typically 7-14 days). |
| Delayed due to weather or carrier backlog | No refund for delays caused by carriers, weather, or holidays. |
For non-delivery issues, see our Return & Refund Policy for detailed steps.
If you provided an incorrect shipping address at checkout:
Contact the vendor immediately through your order details page
If the order has not shipped, the vendor may be able to update the address
If the order has already shipped, you may need to:
Contact the carrier directly to redirect the package (fees may apply)
Attempt to collect the package from the incorrect address
We are not responsible for orders shipped to an incorrect address provided by you.
If you order multiple items from the same vendor:
The vendor may ship items separately (e.g., different warehouses, different availability dates)
You will receive separate tracking information for each shipment
You will not be charged additional shipping fees for split shipments
This section supplements your Vendor Agreement and applies to all vendors selling on Right Price.
All vendors must comply with the following shipping requirements:
| Requirement | Minimum Standard |
|---|---|
| Maximum handling time | 3 business days (2 business days recommended) |
| Valid tracking required | Yes, for all shipments where carrier provides tracking |
| Tracking upload deadline | Within 24 hours of shipment |
| On-time delivery rate | Minimum 95% of orders |
| Order cancellation auto-approval | If not shipped within 3 business days of handling time |
Vendors may NOT engage in the following practices:
| Prohibited Practice | Explanation |
|---|---|
| Drop-shipping from another marketplace | You may not fulfill orders by purchasing from Amazon, Walmart, or other marketplaces to ship directly to customers. This includes using Amazon Prime to fulfill orders. |
| Competitor packaging | You may not use packaging or packing slips that promote another marketplace or brand. |
| Shipping without physical possession | You must have physical possession of the product before listing it for sale. You may not list products you do not own or have in your custody. |
| Excessive shipping charges | You may not charge shipping fees that are grossly disproportionate to actual carrier costs. |
| Delayed handling without disclosure | You must accurately state your handling time. You may not take longer than stated without buyer consent. |
| Fake tracking numbers | You may not provide invalid or fake tracking numbers. |
You must set your handling time in your Vendor Dashboard → Settings → Shipping
Handling time must be accurate (e.g., “1 business day” means you ship by end of next business day)
If you cannot meet your handling time for a specific order, contact the buyer immediately to arrange a solution
Consequences of late shipment:
Buyer may cancel the order
You may be subject to fees or penalties
Your seller performance metrics will be negatively affected
You must upload a valid tracking number for each shipped order
Tracking must be uploaded within 24 hours of shipment
Tracking information protects you against “item not received” disputes
How to upload tracking:
Vendor Dashboard → Orders → Find order → Click “Mark as Shipped” → Enter carrier and tracking number
You may use any major carrier:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL (for international, if offered)
You are responsible for carrier performance. If a carrier loses or delays a package, you are still responsible for resolving the issue with the buyer.
If a buyer purchases multiple items from you:
You may combine items into one package
You should refund any excess shipping charges (if the buyer paid for separate shipments)
To issue a partial shipping refund:
Contact support@rightpricetag.com or process a partial refund through your Vendor Dashboard.
If you choose to offer international shipping:
You are responsible for customs forms and declarations
You must clearly state estimated delivery times (add 7-21 days for customs)
You are not responsible for customs duties, taxes, or import fees (buyer pays)
You should offer tracking for international shipments (recommended)
Right Price recommends focusing on domestic (US) shipping only. International shipping adds complexity and risk.
You may not ship any prohibited items (see Vendor Agreement, Section 10: Prohibited and Restricted Items). This includes:
Hazardous materials (HAZMAT) without proper certification
Lithium batteries (restrictions apply)
Perishable items without proper temperature-controlled packaging
Your shipping performance affects your vendor rating. Key metrics include:
| Metric | Requirement |
|---|---|
| Late Shipment Rate | Below 4% of transactions |
| On-Time Delivery Rate | Above 95% (recommended) |
| Item Not Received (INR) Rate | Below 1% of transactions |
Failure to meet these standards may result in:
Warning and performance improvement notice
Payment holds
Higher commission rates
Suspension or termination
Title and risk of loss for physical items pass to you (the buyer) upon delivery to the carrier. This means:
If a package is lost or damaged in transit, you must work with the vendor and carrier to resolve
Right Price is not responsible for carrier issues
If you have a dispute about shipping (e.g., vendor charged excessive shipping, never shipped, used wrong address):
First, contact the vendor through your order details page
If unresolved within 3 business days, escalate to support@rightpricetag.com
Include your order number and a clear explanation of the issue
We may update this Shipping Policy from time to time. Material changes will be notified via email or site notice. Your continued use of the Platform after changes constitutes acceptance of the revised policy.
Customer Support: support@rightpricetag.com
Vendor Support: vendor@rightpricetag.com
RightPrices LLC
P.O. Box 201693
Chicago, IL 60620
By using our Platform, you acknowledge that you have read, understood, and agree to this Shipping Policy.