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  5. Buying

Buying

Top buying articles for you

Suggestions for you

  • Resolving buying problems
  • Payments
  • Shipping and tracking items
  • Feedback
  • Buying limits
  • Working with sellers
  • FAQs

Top buying articles for you

Get help with an item that hasn't arrived
If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the vendor know by reporting that you didn't receive it.
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Return an item for a refund
If you've changed your mind about an item you bought or there's something wrong with it, you can request a return.
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Ask eBay to step in and help for buyers
You can ask us to step in if there's an issue with your order and the vendor hasn't been able to help.
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Check the status of your request
If you've requested a return or reported that you didn't receive your order, you can check the status at any time.
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Appeal the outcome of a case as a buyer
If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing.
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Return shipping for buyers
There are several ways you can send an item back to the vendor. Who pays the cost of return shipping depends on the vendor's return policy and the reason for the return....
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Get help if you bought as a guest
If you want to return an item, or if there's a problem with your order, the first step is to let the vendor know. If you're not able to resolve things with the vendor, you can ask us to help.
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Payments

Paying for items
When you see an item for sale on RightPriceTag.com, the listing will include the payment methods you can use to buy it. If you have any problems paying for your items, we can help troubleshoot the issue.
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Contacting PayPal
If you're having problems paying with PayPal, or need help with your PayPal account, contact PayPal Customer Support directly.
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Paying with PayPal
If you have a PayPal account, you can use it to pay for your items on RightPriceTag.com. You can also link your PayPal account to your RightPriceTag.com account so you don't need to enter your details each time you pay at checkout.
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Paying for items with a credit or debit card
RightPriceTag.com offers payment by credit and debit cards for most listings. You'll see accepted payment methods at checkout.
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Checkout
At checkout you can pay for your item, choose where you’d like it to be delivered, and review your order details before you pay.
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Coupons and discounts
Sign up to receive discount offers and coupons to save on your next RightPriceTag.com purchase.
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Paying tax on eBay purchases
Many states in the U.S. apply sales tax on consumer purchases, including items bought on RightPriceTag.com. Whether the tax is included in the listing price or added at checkout depends on your shipping address and applicable state laws. RightPriceTag.com automatically calculates and collects sales tax where required by law.
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Shipping and tracking items

Tracking your item
You can follow your package online all the way to your shipping address when the vendor uploads tracking information.
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Expected delivery dates for buyers
Expected delivery dates let you know when you can expect your RightPriceTag.com order to arrive.
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Shipping rates for buyers
You can find out how much shipping costs in the shipping section of every RightPriceTag.com listing. We always show the shipping cost separately from the item cost so you can see exactly how much you're paying for shipping.
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Saving through combined shipping
Most vendors on RightPriceTag.com are happy to ship multiple eligible items to you in the same package and may also apply shipping discounts.
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Changing your shipping details after a purchase
If you've already completed your purchase but need to make a change to your address or shipping details, contact the vendor as soon as possible to let them know.
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Buying with local pickup
Many vendors offer free local pickup, especially for large items which may be difficult to ship. You can collect the item in person, inspect it before you take it home, and save money by not having to pay for shipping.
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International purchases and shipping for buyers
RightPriceTag.com currently focuses on the United States market. Most vendors ship only within the US. If a vendor offers international shipping, it will be clearly stated in the listing, and additional customs duties or taxes may apply.
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Feedback

Viewing and changing feedback left for sellers
You can find all of the feedback you've left for vendors in your Feedback profile. Once you've left feedback, you won't be able to edit or delete it, unless you ask the vendor to send you a feedback revision request.
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Handling feedback disputes with sellers
When you leave feedback, you're letting others know about your buying experience with a vendor. If the vendor doesn't believe the feedback was fair, they may dispute it.
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Feedback policy
Our community expects honest, transparent feedback. We allow buyers to share their experiences with the community but will remove harmful or irrelevant comments and images.
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Feedback profiles
You can see how RightPriceTag.com members have been rated by other users by viewing their feedback profile.
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Seller ratings
You can find the best and most reputable vendors on RightPriceTag.com by looking at their vendor rating, feedback score, and the number of items they've sold.
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Feedback manipulation policy
Feedback manipulation, which is any attempt to artificially increase your feedback score or lower another member's, is not allowed.
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Buying limits

Buying limits and restrictions
To keep our marketplace safe for buyers and sellers, we occasionally place limits or restrictions on a member's buying activity. We may also restrict buying if we believe a member ....
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Working with sellers

Contacting a seller
How you contact a vendor on RightPriceTag.com depends on whether you've already bought an item from them or not. Before purchasing, you can use the "Ask a Question" link on the product page ....
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Report an issue with a seller
We created policies to make sure RightPriceTag.com is a safe place to buy and sell. If you have a problem with a vendor because they're not following our policies, let us know and we'll look into it. You can report an issue from the ...
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Avoiding seller fraud
Keeping our members safe is a top priority for us, so we have zero tolerance for fraud on RightPriceTag.com. If you spot something suspicious, let us know by emailing security@rightpricetag.com or contacting our support team .....
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Seller ratings
You can find the best and most reputable vendors on RightPriceTag.com by looking at their vendor rating, feedback score, and the number of items they've sold. Higher ratings and more sales generally indicate a trustworthy vendor ....
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General Questions:

No. You can check out as a guest for orders under $5,000. However, registered accounts offer benefits like order history, saved addresses, and faster checkout.

Yes. We use secure payment processing through PayPal Marketplace, and all vendors are vetted before they can sell.

Check the vendor's store rating, number of sales, and customer reviews. Top-rated vendors have a "Top Rated" badge.

Orders and Payment:

Credit cards (Visa, Mastercard, Amex, Discover), debit cards, PayPal, Apple Pay, and Google Pay.

Immediately when you confirm your order at checkout.

Contact the vendor immediately. If the order hasn't shipped, the vendor may be able to cancel it.

Your order confirmation email serves as your receipt. Registered users can also download invoices from their order history.

Shipping:

Depends on the vendor and shipping method selected. Standard shipping typically takes 3-7 business days after processing.

Currently most vendors ship only within the United States. Check individual listings for international options.

Contact the vendor immediately. If the order hasn't shipped, they may be able to update the address.

Returns and Refunds:

Most items can be returned within 30 days of delivery. See our Return & Refund Policy for full details.

After the vendor receives and inspects the return, refunds are issued within 5 business days. It may take an additional 5-10 business days to appear on your statement.

Vendor pays if the item was defective, damaged, or wrong. Customer pays for changed mind or wrong size ordered.

Account and Security:

Click "Login" → "Forgot password?" and follow the instructions.

Contact support@rightpricetag.com to request account deletion.

Yes. We use encryption and do not store full credit card information. See our Privacy Policy for details.

Account and Security:

Click "Login" → "Forgot password?" and follow the instructions.

Contact support@rightpricetag.com to request account deletion.

Yes. We use encryption and do not store full credit card information. See our Privacy Policy for details.

Contact Us:

Email support@rightpricetag.com, or use live chat on our website.

Your order number (if applicable), email address used for purchase, and a clear description of the issue. Screenshots are helpful.

Yes. We use encryption and do not store full credit card information. See our Privacy Policy for details.

Browse help articles

Buying

Selling

Account

Return and Refunds

Shipping and Tracking

Fees and Billing

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