Selling

Customer Support

Getting started

Start selling on Right Price

Whether you want to make some extra cash, clear out unwanted items from around the house, or even start a business, it's easy to start selling on RightPriceTag.com.

Getting paid on Right Price

Getting paid for items you've sold on RightPriceTag.com is simple. Your buyers can choose from credit card, debit card, or PayPal. We manage the payment process through PayPal Marketplace...

Registering as a vendor

When you register as a vendor on RightPriceTag.com, we'll confirm your identity, PayPal Business account details for payouts, and business details if applicable.

Listing tips overview

Whether you sell a little or a lot, we have a range of tools and options in your Vendor Dashboard to help you create and manage your listings effectively while increasing your sales.

Updating your payout details

As a vendor on Right Price, you'll receive your payouts to your linked PayPal Business account. If your account details aren't up to date, or if you want to receive payouts to a different account, you'll need to update your details from the Payment section in your Vendor Dashboard.

Pricing your items

Listing your items at the right price will help them sell. Look for similar products on Right Price to get an idea of what other vendors are charging.

Selling vehicles, parts, and accessories

RightPriceTag.com supports the sale of vehicle parts and accessories in relevant categories. For selling whole vehicles (cars, trucks, motorcycles, boats), please contact our support team for specialized listing requirements.

Listing your item

Creating a listing

Creating a listing is the first step in getting your item in front of buyers. From your Vendor Dashboard, go to Products → Add New to create a listing...

Selling limists

Right Price may place selling limits on new vendor accounts to ensure marketplace quality and prevent fraud. As you successfully fulfill orders and receive positive feedback, your limits will be automatically increased.

Ending a listing

You can end or delete any of your fixed-price listings at any time from your Vendor Dashboard. Go to Products → All Products, find the listing, and select Delete or change the status to Draft to hide...

Blocking a buyer on Right Price

Vendors on Right Price do not have direct control to block individual buyers. If a buyer is harassing you or violating policies, report them to Right Price support. We will investigate and take appropriate action...

Setting buyer requirements

Right Price manages buyer requirements at the marketplace level. We may restrict buyers with a history of abuse, unpaid orders, or policy violations. If you are experiencing issues with a specific buyer, report them to support.

Revise a listing

You can edit your listings at any time from your Vendor Dashboard. Go to Products → All Products and click Edit on the product you want to revise. You can change the title, description, price, images, inventory, shipping details, and more...

Best practices for avoiding and handling issues with buyers

To reduce issues with buyers, follow these best practices:
Accurate listings
Fast shipping
Communicate
Professionalism

Adding offers and discounts

Vendors on Right Price can offer discounts and promotions in several ways:
Sale prices
Coupons
Bulk discounts

Relisting items

On Right Price, products remain listed until you delete them or change their status to Draft. If a product hasn't received any sales, you can revise it (e.g., adjust price, improve photos, rewrite description) to make it more attractive

Finding your sold items

You can find a complete history of your sold items in your Vendor Dashboard. Go to Orders to see all customer orders with details including order ID, bill amount, status, customer details, and shipping information...

Fees and Invoices

Selling fees

Right Price charges a commission fee (also known as a final value fee) when your item sells. The commission is a percentage of the total sale amount (including shipping) and is automatically deducted before your payout.

Vendor subscription fees

Right Price offers vendor subscription plans that give you access to selling on our marketplace. Subscription plans vary by features (e.g., number of products allowed, commission rate, priority support).

Fees for selling vehicles

Right Price currently does not support the sale of whole vehicles (cars, trucks, motorcycles, boats). Vehicle parts and accessories are sold under our standard commission structure.

Reconciling your sales and transaction history

From your Vendor Dashboard, you can access complete sales and transaction history. Go to Orders to see all customer orders, including order ID, date, item details, total amount, commission deducted, and payout status.

Taxes and import charges

As a vendor on Right Price, you are responsible for complying with all applicable tax laws, including reporting your income to the IRS. Right Price will automatically calculate, collect, and remit sales tax on orders shipped to states where we are required to do so (per Marketplace Facilitator laws).

Right Price and Form 1099-K

Right Price will issue a Form 1099-K to vendors whose gross sales exceed the IRS reporting threshold for the calendar year (currently $5,000, subject to change). The form will be made available in your Vendor Dashboard or sent to your registered email address by January 31 of the following year.

How fees and selling costs are deducted

When a customer makes a purchase, the total amount is processed through PayPal Marketplace. Right Price automatically deducts:
1- Commission fee (percentage of total sale)
2- Any payment processing fees

Fee credits (when things go wrong)

If an order is canceled, fully refunded, or disputed and resolved in your favor, Right Price may credit back the commission fees you paid on that transaction.

Payout schedule and minimum thresholds

You can choose your payout disbursement schedule based on your subscription plan:
The minimum withdrawal threshold is **$10. Once you reach this amount, you can request a payout from your Vendor Dashboard under Withdraw.

Understanding your payout statement

Each payout transaction includes a detailed breakdown:
Sale amount
Commission
Processing fee and Net payout...

Completing a sale

Getting paid for items you've sold

Buyers pay via PayPal Marketplace. Funds are deposited to your linked PayPal Business account after commission deduction. Track payouts in Vendor Dashboard under Withdraw.

Resolving unpaid items with buyers

PayPal Marketplace requires immediate payment at checkout. Unpaid items are rare. If an order shows as pending, contact support@rightpricetag.com for assistance.

Sending invoices to buyers

Not required. Buyers pay immediately at checkout via PayPal. Invoices are automatically generated and emailed to the buyer upon order confirmation.

How vendors can cancel an order

Vendors can cancel orders from Vendor Dashboard → Orders before shipping. Reason must be valid (out of stock, buyer request). Refund is processed automatically.

Setting up payment method for fees

Commission fees are deducted from sale proceeds before payout. No separate payment method needed for fees. Your PayPal account receives net amount only.

Transaction holds

PayPal may hold funds for new vendors or high-risk transactions. Holds typically release after tracking shows delivery or 21 days. Contact PayPal directly.

Updating payout details

Update your PayPal Business account email in Vendor Dashboard → Settings → Payment. Changes apply to future payouts only. Verify account before updating.

Using the Payments tab

Use Vendor Dashboard → Withdraw to view payout history, pending withdrawals, and completed transactions. Also check PayPal account for detailed transaction logs.

Contacting a buyer

Contact buyers through Vendor Dashboard → Orders → Customer details. Use message system for post-purchase communication. Do not share personal contact information.

Shipping

Setting up your shipping options

Set shipping methods and rates per product in your Vendor Dashboard. Offer standard or expedited shipping to attract more buyers. Free shipping increases sales.

Labels and packaging tips

Use sturdy boxes, proper cushioning, and seal securely. Print labels via PayPal or carrier websites. Weigh packages accurately to avoid shipping adjustments.

Offering combined shipping

For multiple items bought by same customer, refund excess shipping after combining. Or set flat rate that covers combined weight. Communicate savings to buyer.

Shipping rates for sellers

Free shipping attracts more buyers. Build shipping cost into product price if offering free shipping. Compare USPS, UPS, and FedEx rates before listing.

Tracking items you've sold

Upload tracking numbers to each order in Vendor Dashboard. Buyers receive automatic updates. Tracking protects you against item not received disputes.

Using shipping calculator

Calculate shipping manually based on weight and destination. Use USPS, UPS, or FedEx online calculators. Add handling fee if desired.

Delivery date options for sellers

Set processing time (1-3 days) and shipping method in your listing. Buyers see estimated delivery range at checkout based on your settings.

International shipping for sellers

Right Price focuses on US market. International shipping is limited. Contact support for eligibility if you wish to sell outside United States.

Shipping discounts

Offer discounted or free shipping on orders over a certain amount. Communicate discounts in your product descriptions or store policies.

Printing and canceling shipping labels

Print shipping labels directly from USPS, UPS, or FedEx websites. Cancel unused labels within 24 hours for refund. Save PDF copies.

Using shipping rate tables

Set different shipping rates for US regions (e.g., East Coast vs. West Coast) in your product shipping settings if needed.

Returns and refunds

How to handle a return request as a seller

Vendors must accept returns for damaged, wrong, or misdescribed items. You may also accept change-of-mind returns. Respond to all requests within 48 hours.

Help a buyer with an item they didn't receive

Provide valid tracking proving delivery. Without tracking, you must refund buyer for non-delivery. Upload tracking to all orders immediately after shipping.

Return shipping for sellers

Vendor pays return shipping for defective, wrong, or misdescribed items. Buyer pays for change-of-mind returns. Set your policy clearly.

Ask Right Price to step in and help for sellers

If buyer escalates a dispute and you cannot resolve it, Right Price will review the case and make a binding decision. Respond promptly.

Appeal the outcome of a case as a seller

Submit new evidence within 30 days of case closure to appeal. Appeal decisions are final. Contact support@rightpricetag.com to start appeal.

Report an issue with a buyer

Report abusive buyers or policy violators to support@rightpricetag.com. Include order number and evidence. Right Price will investigate and take action.

Refunding buyers

Process refunds through Vendor Dashboard → Orders. Refund amount is deducted from your future payouts. Buyers receive refund to original payment method.

Handling payment disputes

Payment disputes (chargebacks) are handled through PayPal. Provide shipping proof to challenge. If you lose dispute, funds are deducted from your account.

Contacting a buyer

Contact buyers through Vendor Dashboard → Orders. Use built-in messaging system for post-purchase communication. Keep all conversations on platform.

Setting up your return policy

Set your return policy in Vendor Dashboard → Settings. Minimum 30-day return window required. Your policy appears on all listings.

Seller performance

Seller performance overview

Right Price tracks your order defect rate, late shipments, and response time. Meeting standards builds buyer trust and unlocks higher selling limits.

Appeal a defect or late shipment

Appeal defects by contacting support with evidence (e.g., tracking showing on-time shipment). Valid appeals result in removal within 5 business days.

Viewing and responding to feedback from buyers

View buyer feedback in Vendor Dashboard → Feedback. Respond professionally to all reviews, especially negative ones. Public replies show future buyers.

Leaving feedback for buyers

Leave feedback for buyers after payment clears. Positive feedback encourages repeat purchases and prompt reciprocation. Access via Vendor Dashboard → Orders.

Automatic feedback settings

Automatic feedback is not currently available in Dokan. Manually leave feedback for buyers to build positive relationships and encourage repeat business.

Global seller performance policy

Right Price focuses on United States marketplace. Performance standards apply equally to all vendors regardless of location. See our Seller Standards Policy.

Seller standards policy

Your vendor level (Top Rated, Standard, Below Standard) is based on defect rate, late shipments, and response time. Check status monthly.

Monitoring and improving your seller performance

Monitor your performance metrics in Vendor Dashboard. Track late shipments, return rate, and response time. Improve by shipping fast and communicating clearly.

Feedback

Feedback policy

Buyers leave honest product and vendor reviews. Right Price removes harmful, irrelevant, or fraudulent feedback. Manipulation of feedback is prohibited.

Feedback profiles

View vendor feedback scores and buyer comments on product pages and vendor store pages. Higher scores indicate reliable vendors.

Vendor protections

Right Price protects vendors from abusive buyers, false claims, and delivery delays outside your control. Report abusive behavior to support for investigation.

Viewing and responding to feedback from buyers

View buyer feedback in Vendor Dashboard. Respond professionally to all reviews. Public replies show future buyers you care about service.

Leaving feedback for buyers

Leave feedback for buyers after payment clears. Positive feedback encourages repeat purchases and prompt reciprocation. Access via Vendor Dashboard → Orders.

Automatic feedback settings

Automatic feedback is not currently available in Dokan. Manually leave feedback for buyers to build positive relationships and encourage repeat business.

Feedback manipulation policy

Buying fake reviews, leaving false feedback for competitors, or coercing buyers to change ratings is prohibited. Violations result in suspension.

Selling tools

Vendor Dashboard

Your Vendor Dashboard is the central hub for managing your Right Price store. Access products, orders, withdrawals, reports, and store settings from one location.

Mobile app for vendors

Mobile app for vendors and customers is in process and will be launched very soon.

Discounts and coupons

Create coupons in Vendor Dashboard → Coupons (Pro feature). Set percentage or fixed discounts, expiration dates, and usage limits per customer.

Reports and analytics

View sales reports in Vendor Dashboard → Reports (Pro feature). See top products, earnings statements, and order history. Export data for bookkeeping.

Bulk listing tools

Use Products → Import/Export to bulk upload or update products via CSV. Download sample CSV template for correct formatting.

Your Right Price Store

Set up your vendor store

Every vendor gets a free storefront. Set up your store during registration. Add logo, banner, store name, and description. No subscription required.

Manage and customize your store

Customize your store in Vendor Dashboard → Store. Add logo, banner, bio, social links, and store policies. Preview changes before publishing.

Close or deactivate your store

To stop selling, contact support to close your vendor account. Your store becomes inactive. Outstanding orders must be fulfilled before closure.

Advertising

Product Advertising overview

Promote products within Right Price marketplace using Dokan's Product Advertising module. Featured products appear at top of category pages and vendor stores

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