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Products must be:
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In original condition, unused, unwashed, undamaged.
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In original packaging with all accessories, manuals, and tags.
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Accompanied by proof of purchase (order number).
The following cannot be returned unless defective:
Perishable goods (food, flowers, plants)
Personal care items (cosmetics, skincare) if opened
Intimate apparel (underwear, swimwear, lingerie)
Digital products (software, e-books, downloadable content)
Gift cards
Hazardous materials
Custom/personalized products
Health & safety items (face masks, opened medical devices)
Final sale items (clearly marked)
Log into your account → My Account → Orders.
Click Request Return.
Select item(s) and reason.
Vendor has 48 hours to approve or propose an alternative.
If approved, you will receive a return shipping label (if offered by Vendor).
Ship item back within 14 days of approval.
Vendor inspects and issues refund.
|
Situation
|
Who Pays
|
|---|---|
|
Defective, damaged, or wrong item |
Vendor pays |
|
Changed mind / no longer wanted |
Customer pays |
|
Ordered wrong size/color |
Customer pays |
Vendor inspection: within 5 business days of receiving return.
Refund issued: within 5 business days of approval.
Refund appears on statement: 5–10 business days (depends on bank).
Refunds are issued to the original payment method. Partial refunds may apply for damaged returns or missing parts.
If you receive a defective, damaged, or incorrect item:
Do not use the item.
Contact the Vendor within 7 days of delivery.
Provide photos showing the defect.
Vendor will arrange return and replacement or full refund.
If your order never arrives:
Check tracking information.
Contact Vendor first.
If unresolved within 14 days of estimated delivery, contact support@rightpricetag.com.
If you and the Vendor cannot resolve a dispute, you may request mediation by Right Price. We will make a binding decision based on this policy. Email disputes@rightpricetag.com.
We encourage customers to return unwanted items for a refund and place a new order for the desired item. This is faster and more reliable.
However, some Vendors offer direct exchanges for:
Wrong size or color.
Defective items (replacement).
Items damaged in shipping.
Log into your account → My Account → Orders.
Click Request Exchange (if available).
Select item and reason.
Specify replacement (size, color, variant).
Vendor approves or denies within 48 hours.
If approved, return the original item.
Vendor ships replacement after receiving return.
|
situation
|
customer pays
|
vendor pays
|
|---|---|---|
|
Wrong size (customer error) |
Return shipping + new shipping |
— |
|
Wrong item sent (vendor error) |
— |
Return shipping + replacement shipping |
|
Defective item |
— |
Return shipping + replacement shipping |
|
Changed mind |
Return shipping + new shipping |
— |
Non-returnable items (see Return Policy Section 4).
Items no longer in stock (refund will be issued).
Items purchased more than 30 days ago.
Items that have been used or damaged by the customer.
Return for refund + place new order. This is faster because you receive the correct item without waiting for the return to be processed.